Help Center
Find answers to common questions and get the support you need to make the most of Lab-Easy.
Phone Support
Call us for immediate assistance
+91 9425301979
Email Support
Send us your questions
sales@lab-easy.in
Live Chat
Chat with our support team
Available in-app
Getting Started
How do I get started with Lab-Easy?
Getting started is easy! Simply contact us through our contact page or call us at +91 9425301979. Our team will schedule a personalized demo and guide you through the setup process tailored to your laboratory's needs.
What are the system requirements for Lab-Easy?
Lab-Easy is a cloud-based solution that works on any modern web browser. For optimal performance, we recommend Windows 10 or higher, or any modern Linux/Mac system. You'll need a stable internet connection, though offline mode is available for critical operations.
How long does it take to implement Lab-Easy?
Implementation typically takes 2-4 weeks depending on your laboratory size and requirements. This includes data migration, staff training, and instrument integration. Our team works closely with you throughout the process.
Features & Functionality
Does Lab-Easy support NABL compliance?
Yes! Lab-Easy is designed with NABL compliance in mind. Our system includes built-in templates, audit trails, and reporting features that help you maintain NABL standards. We also provide documentation support for accreditation.
Can Lab-Easy integrate with my existing instruments?
Lab-Easy supports integration with most major laboratory instruments through HL7, ASTM, and other standard protocols. Our technical team will assess your instruments and ensure seamless integration during implementation.
How does WhatsApp/SMS report delivery work?
Lab-Easy automatically sends test reports to patients via WhatsApp and SMS once results are verified. You can customize message templates and choose delivery preferences for each test. This feature helps reduce paper usage and improves patient satisfaction.
Is offline mode available?
Yes, Lab-Easy offers offline mode for critical operations. You can continue entering patient data and test results even without internet connectivity. Data automatically syncs when connection is restored.
Support & Training
What kind of training do you provide?
We provide comprehensive training for all users including administrators, lab technicians, and reception staff. Training includes hands-on sessions, video tutorials, and detailed documentation. We also offer refresher training sessions as needed.
What support options are available?
We offer multiple support channels: phone support (+91 9425301979), email support (sales@lab-easy.in), and in-app chat. Our support team is available during business hours, with 24/7 emergency support for critical issues.
How often do you update the software?
We regularly release updates with new features, security patches, and improvements. Updates are typically released monthly and are automatically applied to cloud instances. On-premise installations receive update notifications.
Billing & Pricing
What are the pricing options?
Lab-Easy offers flexible pricing plans based on your laboratory size and requirements. We have packages for small labs, medium-sized facilities, and large hospital chains. Contact us for a customized quote that fits your budget.
Are there any hidden costs?
No hidden costs! Our pricing is transparent and includes software license, updates, and standard support. Additional costs may apply only for custom integrations or premium support packages, which we discuss upfront.
Can I try Lab-Easy before purchasing?
Yes! We offer a free trial period where you can explore all features. We also provide personalized demos where we showcase the system tailored to your specific needs. Contact us to schedule a demo.
Still Need Help?
Our support team is here to help you. Get in touch with us and we'll respond as soon as possible.